Samples & delivery
Can I get a free carton sample?+
Yes, samples are free. Delivery charges apply for sample deliveries outside Melaka. Share your product details and the carton specification you would like to try with our team.
What is the production and delivery time?+
Production usually takes 3–7 business days. Delivery transit time is separate and depends on your location. Contact our team to confirm the production schedule and delivery arrangement for your order.
Board & carton questions
What does K150/M120/T150 mean?+
Using the notation in this guide, K150 is kraft liner at 150 grams per square metre, M120 is corrugating medium at 120 gsm, and T150 is test liner at 150 gsm. If listed outside to inside, these describe the three papers in a single-wall board. Confirm the layer order and flute with your supplier: these codes are not a universal strength rating.
B flute vs A flute: which should I choose?+
B flute has a more compact profile, about 3 mm in the Newbox reference, and provides a relatively smooth surface for printing. A flute is about 5 mm and offers more cushioning. Choose the complete board for the product and delivery conditions; flute letters alone do not guarantee stacking strength.
150 gsm vs 175 gsm carton: what is the difference?+
GSM means grams per square metre of paper. A 175 gsm paper is heavier per unit area than 150 gsm paper, but it does not automatically make the carton stronger. Ask which layer the number describes, and compare paper grade, flute, full board construction and relevant test results.
Kraft vs test liner: what matters?+
Kraft liner is made mainly from virgin kraft fibre; test liner mainly uses recovered fibre. Both can be used in shipping cartons. Compare the specified paper performance and complete board construction. Brown colour alone does not identify the fibre content, and neither standard liner is waterproof.
RSC vs 5PF vs HSC: what is the difference?+
RSC means regular slotted carton, with top and bottom flaps that close the carton. HSC means half slotted carton, with one open end and flaps at the other; a separate lid can be specified. 5PF means five-panel folder, which wraps around the product and can suit long or narrow items. Confirm the drawing, closure and any separate lid.
How do I measure carton size?+
For the Newbox enquiry form, give outside length x width x height in millimetres, measured on the assembled carton with flaps closed. Length is the longer side of the opening, width the shorter, and height runs from base to top. If you only know the product size or internal space needed, label it clearly and allow for cushioning. Internal and external dimensions are not interchangeable.
What is BCT / compression strength?+
The box compression test (BCT) measures how a finished carton resists compression under stated test conditions, commonly reported in N or kN. It helps assess stacking performance. A laboratory result is not a safe packed-weight or long-term stacking limit: humidity, storage time, pallet support and handling also matter.
Is ECT the same as BCT?+
No. The edge crush test (ECT) measures the edgewise compression resistance of a board sample, usually in kN/m or lb/in. BCT tests the assembled carton. ECT is useful when specifying board, but carton dimensions, joints, openings and construction also affect finished-box performance.
Is double wall always better than single wall?+
No. A correctly specified single-wall carton can suit many products. Double wall adds layers and thickness for more demanding protection or stacking requirements, but the full paper combination and finished design still need to suit the pack.
How many kilograms can this carton hold?+
There is no reliable weight limit from GSM or flute alone. Share the total packed weight, dimensions, product support, stacking height and duration, plus the delivery route. A suitable specification and, where needed, packed-product testing are the basis for a recommendation.
Will a thicker carton protect fragile products on its own?+
Not necessarily. Fragile products may need dividers, corner protection or cushioning to stop movement and keep them away from the carton walls. Assess the complete packed product for the handling and transport it will face.
Can corrugated cartons be used in humid or cold storage?+
Moisture can reduce paperboard performance. Explain any humidity, condensation, cold-room or wet handling exposure before selecting the board. Suitable papers, treatments and testing may be needed; ordinary corrugated board is not waterproof.
Can I match an existing carton without its board specification?+
A sample helps identify its style, dimensions and construction. Send any printed board code and explain how the pack is used. Appearance alone cannot confirm the original paper grade or strength; ask for the proposed replacement specification and validate it for your product.